Welcome to WorkCover Queensland’s Annual Report for 2010–2011. Continuing our commitment to working in a sustainable way, WorkCover has produced an online version of our annual report and we encourage customers and stakeholders to access the soft copy of the report.
We hope you find our report informative and helpful in learning about our performance and achievements throughout the year.
WorkCover provides workers’ compensation insurance for Queensland employers, compensating and helping workers with their work-related injuries. We work hard to be a customer focussed insurer, and aim for insurance excellence. Our strategy is simple: build lasting, valued relationships with our customers and stakeholders. This means understanding and meeting customers’ needs and evolving our business processes to suit these needs.
About this report
WorkCover is committed to clear and open lines of communication with our customers and stakeholders. This annual report provides a comprehensive record of our financial and non-financial performance for 2010–2011.
Under the Workers’ Compensation and Rehabilitation Act 2003, WorkCover is required to produce an annual report. However, we aim to go beyond this requirement and deliver reliable information to meet the needs of our customers: employers and workers, as well as stakeholders including:
- unions and industry associations
- medical and allied health providers
- lawyers
- Q-COMP and Workplace Health and Safety Queensland
- our people.
We encourage feedback on this annual report via either the feedback link in the footer of each page, email to info@workcoverqld.com.au or by telephone on 1300 362 128.
WorkCover is committed to providing accessible services to Queenslanders from all culturally and linguistically diverse backgrounds. If you have difficulty in understanding the annual report, you can contact us on 1300 362 128 and we will arrange an interpreter to effectively communicate the report to you.
To view previous reports, please visit www.workcoverqld.com.au.
